Ordering, Shipping & Returns
SPECIAL AND BULK ORDERS
We accept Visa, Mastercard, Discover and American Express credit cards. Mail and telephone orders must be paid by credit card or money order. We cannot accept personal checks for mail orders.
A lot of what we carry is from small manufacturers and artisans or from firms in Europe. If we have to back order any of your items, we will ship them to you freight free when they arrive or we can refund you the amount. We will always notify you so that you can let us know your choice.
OUR SHIPPING PROCEDURE
We use either UPS or USPS for domestic shipments. and ship most orders in stock within four business days. We will notify you if any items are not in stock. You will have the option of waiting until the order is complete before shipping or we can ship what is in stock and ship the back orders freight free.
We can cancel your order including shipping if it has not been packed or picked up by UPS or USPS. Orders that are cancelled or returned to us in salable condition will be refunded for the merchandise only.
Delivery in the continental US is by UPS Ground or USPS. UPS does not ship to Post Office Boxes. We will ship to APO and FPO addresses, but contact us by email or fax for a quote.
Packages to Alaska, Hawaii, Puerto Rico, and other US territories will ship through USPS. There is an additional $20 to the domesticr shipping cost.
We very carefully pack your selections to ensure their safe arrival at your door, and both USPS and UPS allow us to track the package from pickup to delivery. All packages that leave the store will be insured. Since shipping charges to all other countries are rapidly fluctuating due to rising fuel and transportation costs, we are unable to provide an accurate shipping table. Please call or email us at the store for this information.
Our phone number is 703-836-4435, fax is 703-836-8925. Our toll free number in the US is 1 800 521 1176.
Expedited service is also available upon request.
All Cuisinettes and Cuisiners make an effort to recycle as many boxes and insulation material as possible from store deliveries to reuse when preparing your order for shipping.
|$251 and over||10% of total|
We ship to Canada via insured US Priority Mail only. We cannot be responsible for additional brokerage fees, duties and taxes.
|Canadian Shipping Table|
|$176 and over||20% of total|
IF YOU ARE IN A HURRY
We will ship your package at the expedited rate of your choice but will have to give you a quote first as the rates via USPS or UPS vary wildly!
We ship worldwide, but oceans and borders make it a bit more complicated. So ignore the shipping table that we have slaved over, and contact us by email or fax. The shipping rate will be determined by weight and destination and value plus a $15 handling fee and charged to your credit card separately once your order has been processed. La Cuisine will notify you of the shipping charge and tracking number via email. We cannot be responsible for customs charges once it crosses into your country. When you check out online, check the "In store pickup" field and we will contact you with a quote.
This is our version of gift wrap: Items will be wrapped in our festive, but refined store tissue and put in our "signature" bag. More poofy tissue will be added along with a lovely ribbon and gift card. The best thing is that we do it free of charge. Really large items will require a little bit more imagination on our part, but we are willing.
CAN'T DECIDE WHAT TO GIVE?
You can get our elegant gift certificates in any amount and there is no expiration date for those indecisive recipients. We will include our brochure with a picture and image of the Cuisinettes and current Canine Security Dog with each gift certificate. There is no charge for mailing gift certificates. We also have online gift certificates which are easy to send to recipients. They will simply use the code when they check out.
When phoning in your order using your in-store gift certificate, simply give us the 4 digit code on your certificatel. Any difference will be charged to your credit card. If there is an amount left over, you can use that on your next purchase.
IF YOU CHANGE YOUR MIND
We accept returned merchandise for credit if it shipped to us in salable condition within 30 days. If we have made a mistake we will rectify it at our expense.